PSI International

Audio capture support error


This error arises if the audio capture feature has encountered a problem.

This could be for the following reasons:

  • You are trying to use an unsupported browser. Audio capture tests are compatible with Mozilla Firefox and Google Chrome only.
  • The URL in the address bar is not correctly prefixed with HTTPS.
  • The security certificate on the server has expired.


  • Candidates: Ask the Test Administrator for assistance.
  • Test Administrator: If the candidate is using a supported browser with the correct HTTPS link, please contact ATLAS Cloud Support for further assistance. For details of how to do this, see the ATLAS Cloud System Requirements document.
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