PSI International

05. The Candidate Experience - Capturing an Issue During a Test


Capturing an issue during a test

If the Candidate experiences any problems running a test, please capture the issue, by using the capture feature. Clicking the Capture button (located on the top right of the Control Panel to the left of the End Test button) will generate a file that contains a screenshot of everything currently on-screen and the background system requirements and transaction details.

The screenshot is saved with a file extension of .support. Please note that you won’t be able to view the support file and it will need to be forwarded to your regional provider who will then liaise directly with PSI for further investigation.

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